1. If a product is not listed on the website, can you order it for me?
2. Is there a minimum order requirement?
3. How do I make an order?
4. Can I order in bulk, e.g. for my wedding?
5. What happens to my personal information once I have placed an order?
6. I can't remember my customer login details. What do I do?
7. I have a discount coupon. Where do I enter my code?
8. What payment methods do you accept for orders?
9. How do you pack the orders?
10. How do you ship the orders?
11. How much does postage cost?
12. Are you able to track the delivery of orders?
13. What happens if my order is damaged during shipping?
14. What is your returns policy?
15. Where are you located?

If a product is not listed on the website, can you order it for me?

We will do our best to source the product you are looking for but as we need to order in bulk, a minimum order may be required. ^top

Is there a minimum order requirement?

No, there is no mimimum order requirement for items listed on our website, however if you require a special item we do not stock there may be a minimum requirement. As a suggestion in order to minimise the freight costs for you, we recommend a minimum order of $20.00. ^top

How do I make an order?

To make a purchase, you can browse through our store and add the products you would like to order to your shopping cart. Once you have finished shopping, click on the view cart tab to be shown an itemised list of your shopping selections. Our store will automatically calculate your shipping costs based on the state you select for delivery.

Once you are happy with your order click on "checkout" and you will be asked to select your preferred payment method of, Direct Deposit, Cheque, Money Order, or Paypal. Paypal is our preferred payment option as it gives you the ability to shop and pay securely online using your credit card even if you don't have a Paypal account.

If you are a new customer, you will then be asked to fill in your shipping details, and if you like create an account with us, or if you are a returning customer and already logged in, your shipping details will be available for you and you can proceed to the payment processing stage. If you have selected Paypal, you will be directed to their website to securely enter your credit card details or login if you are already a Paypal member. If you have selected to pay by direct deposit, cheque or money order, you will be contacted by email with payment instructions. ^top

Can I order in bulk, e.g. for my wedding?

Yes, we can order in our specialty wedding confectionery for you with some notice of the type and quantity of items you wish to order. If an item you would like to buy in bulk is not coming up with the bulk selection cost on the website, please call to let us know and we will set it up for you or take your order over the phone. Ph: 0403694082 ^top

What happens to my personal information once I have placed an order?

Customers’ personal information is not sold, rented or made available to anyone outside of Sweet Dreams Confectionary. We do keep customer names and addresses on file but for no other use than to fill your order. ^top

I can't remember my customer login details. What do I do?

Just contact us using our contact form and we will email your username and password to your email address stored in our system. ^top

I have a discount coupon I recieved with a previous order. Where do I enter the code?

You discount voucher you recieved with your previous order will allow you to recieve a discount on your next order or a free item, with your next order. All you have to do to redeem your voucher is enter the code supplied to you when prompted at checkout. ^top

What payment methods do you accept for orders?

We accept Direct Deposit, Cheque, Money Order, or Paypal. Paypal is our preferred payment option as it gives you the ability to shop and pay securely online using your credit card even if you don't have a Paypal account. Please allow a couple of extra days for delivery of orders paid by cheque as we don't send out the order until payment has cleared. ^top

How do you pack the orders?

Orders are packed in bubble wrap, then placed inside ShurTuff Durable Mailers a tougher, lighter mail bag that are safe and easy to use.These mail bags are highly resistant to tearing and punctures and are water-resisitant. The ShurTuff mail bags are made of multi-later polyolefin film with a matte outside layer. ShurTuff mail bags are self sealing with a tamper resistant seal that keeps your contents secure. For delicate items such as crisps and drinks, we used recycled boxes to keep your items safe. ^top

How do you ship the orders?

For shipping and handling within Australia, we use Australia Post. Your order should be received within 1-2 business days in major cities and 2-4 business days for country deliveries. Please allow a little extra time for busy postal periods such as Christmas and Easter holidays. ^top

How much does postage cost?

Postage costs are calculated using Australia Posts standard charges, a table of which can be found here.
For orders 250g and under the standard cost for anywhere in Australia is $4.20. For orders above 250g and below 500g the standard cost is $5.40. For orders above 500g and under 3kg the cost is approximately $10 depending on your state and location. We are located in Adelaide so all postage rates will be calculated with Adelaide as the base location. Our shopping cart will give you a postage calculation before checkout. If your still unsure, give us a call and we will be happy to help you with your order.

We offer free delivery for certain area's in SA (Minimum $20 order), including Blackwood, Coromandel Valley, Bellevue Heights, Belair, Marion, Brighton, Pasadena, Edwardstown and surrounding area's. Just select the free delivery option at checkout after you enter your customer details.

SA 5042 Adelaide City / Suburbs Bedford Park, Clovelly Park, Pasadena, St Marys
SA 5043 Adelaide City / Suburbs Ascot Park, Marion, Mitchell Park, Morphettville, Park Holme
SA 5044 Adelaide City / Suburbs Glengowrie, Somerton Park
SA 5045 Adelaide City / Suburbs Glenelg, Glenelg South
SA 5046 Adelaide City / Suburbs Oaklands Park, Warradale, Warradale North
SA 5047 Adelaide City / Suburbs Darlington, Seacombe Gardens, Seacombe Heights, Sturt
SA 5048 Adelaide City / Suburbs Brighton, Dover Gardens, Hove, South Brighton
SA 5049 Adelaide City / Suburbs Kingston Park, Marino, Seacliff, Seacliff Park, Seaview Downs
SA 5050 Adelaide City / Suburbs Bellevue Heights, Eden Hills
SA 5051 Adelaide City / Suburbs Blackwood, Coromandel Valley, Craigburn Farm, Hawthorndene
SA 5052 Adelaide City / Suburbs Belair, Glenalta

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Are you able to track the delivery of orders?

We endevour to post your items using express post whenever possible which is able to be tracked by Australia Post and delivers to you by the next business day, so you recieve your items as fast as possible.
With standard post, we are unable to track your order, but if you would like your order to be shipped using registered post please select the Registered Post option in the shipping options tab at checkout.
Once an order has been lodged with Australia Post in the rare event that something goes astray, we cannot be held responsible for the missing post. Claims can be lodged with Australia Post for missing items up to the value of $50 if the postal reciept is presented to Australia Post. ^top

What happens if my order is damaged during shipping?

All orders are securely packaged and in good condition when they are despatched and we cannot be held responsible for damages which occur in transit due to environmental conditions or the carrier. We will do our best to ensure your order is packaged so damage does not occur and if the damage is a result of our packaging then you will recieve a replacement product. ^top

What is your returns policy?

If, in the unlikely event, the products you receive are not in a merchantable condition, please provide us with full details using our contact page and we will forward you instructions on where to return the product.

Once received, we will assess the product and if found to be faulty, we will send you a replacement product and refund the cost of freight. Please note: we do our best to ensure that goods are shipped in excellent condition and cannot accept responsibility for environmental conditions encountered once a product has left our premises. ^top

Where are you located?

We are located in Adelaide South Australia. ^top